HOW CAN I RETURN MY PURCHASE?
 

We offer refunds for all products returned within 7 days of purchase, in their unopened and original condition.

Please contact amanda@sunshinecoastgiftboxes.com.au to arrange a refund.
 

All refunds will be processed to the original method of payment.
 

CAN I CANCEL OR CHANGE MY ORDER?

Although we cannot guarantee this, we will do our best for any orders that have not already been processed.

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REFUNDS
If you haven’t received a refund yet, please check with  your bank or credit card provider first. If you’ve done this, and you still have not received your refund, please contact us at amanda@sunshinecoastgiftboxes.com.au. At times refunds take significant amount of time, but usually occur 3-5 days later.

EXCHANGES (where applicable)

We will only exchange items that are damaged or defective. Please email us if you need to exchange an item. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

It is recommended that you consider using a trackable shipping service or purchasing shipping insurance.